To ensure a fair and secure environment, Properti Nigeria employs a structured, escalating enforcement framework. This system is applied consistently to address violations of our Terms of Service, Community Guidelines, and other policies.

The Enforcement Framework

Our actions are proportional to the severity and frequency of the violation.

1. Formal Warning: This is the first step for minor infractions. Examples include a first-time offense of posting a listing with minor inaccuracies, using mildly unprofessional language, or a single no-show for an inspection without malicious intent. The user receives an in-app and email notification detailing the violation and the required corrective action (e.g., “Update your listing details within 48 hours”).

2. Temporary Suspension: If a user repeats a violation after a warning, or commits a more serious first-time offense (e.g., sending spam offers, posting a fraudulent listing, demonstrating unprofessional conduct), their account may be temporarily suspended. Suspension periods can range from 7 to 90 days, during which the user cannot access any platform features—they cannot log in, list properties, send offers, or communicate with others. All their active listings are hidden. This is a “time-out” period intended to be a significant deterrent.

3. Permanent Removal (Banning): This is the most severe action, reserved for egregious violations or users who show a pattern of misconduct despite prior sanctions. Grounds for permanent removal include: confirmed fraudulent activity, identity theft, repeated harassment or threats, operating multiple accounts to circumvent bans, or consistently posting fake listings. Upon removal, the user’s account, all profile data, listings, and history are permanently deleted from Properti Nigeria. They are prohibited from creating new accounts.

The Dispute Resolution Process

If a user believes an enforcement action (warning, suspension, removal) was applied in error, they have the right to appeal.

1. The user must contact our support team via the designated channel, citing their case.

2. They should provide any evidence or context that they believe was overlooked during the initial investigation.

3. A senior member of the Trust & Safety team will conduct a secondary, impartial review of the entire case, including the appeal information.

4. The user will be notified of the final decision, which is binding. This process ensures fairness and gives users a voice while upholding our community standards.