If you have a concerning interaction with a vendor (Agent, Owner, or Company) or have evidence of misconduct, you can report the user directly. This is separate from reporting a specific property.

When to Report a Vendor

Report a vendor if they:

• Engage in harassment, threats, or abusive communication.

• Exhibit unprofessional or discriminatory behavior.

• Attempt to circumvent the platform for suspicious off-platform payments early in the process.

• Fail to show up for scheduled inspections repeatedly without notice.

• Are impersonating another person or business.

• Have multiple listings that appear to be fraudulent.

How to File a Vendor Report

1. Go to the vendor’s public profile page. You can access this by clicking their name on any offer card, listing, or inspection detail.

2. On their profile, look for the “Report User” or “Report Vendor” option (often in a menu or at the bottom of the profile).

3. Similar to property reporting, you will be asked to select a category for the report (e.g., “Unprofessional Conduct,” “Harassment,” “Suspected Fraud”).

4. Provide a detailed account of the incident. Include dates, times, and the nature of the communication (e.g., “On [Date], during a WhatsApp call to coordinate an inspection, the agent made discriminatory remarks about…”). Attach screenshots of message conversations as evidence if possible.

5. Submit the report.

The Investigation and Enforcement Process

Our team treats vendor reports with high seriousness due to the potential impact on user safety.

1. Acknowledgment & Review: The report is logged and assigned for investigation. The team will examine the reported vendor’s account activity, listing history, and any past reports.

2. Evidence Gathering: They will review the evidence you provided and may gather additional data from platform interactions (message logs, inspection history).

3. Vendor Contact: In many cases, the vendor will be contacted to provide their side of the story.

4. Determination & Action: Based on the findings, a determination is made. Outcomes follow a progressive enforcement model:

   • Warning: For first-time, less severe violations.

   • Temporary Suspension: For repeated or serious misconduct. The account is deactivated for a period (e.g., 7, 30, 90 days).

   • Permanent Removal: For severe violations (fraud, harassment, persistent scams). The account and all associated data are deleted from the platform.

5. Follow-up: While specific disciplinary details are confidential, you may receive a generic confirmation that your report was reviewed and appropriate action was taken. In cases where you were directly involved (e.g., in a dispute), you may receive more specific resolution information.