1. Introduction

1.1 Overview

Properti Nigeria Limited (“Properti Nigeria”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform at properti.ng and associated mobile applications (collectively, the “Platform”).

1.2 Scope

This Privacy Policy applies to all Users of the Platform, including property seekers, real estate agents, property owners, and real estate companies.

1.3 Consent

By using the Platform, you consent to the data practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the Platform.

1.4 Data Controller

Properti Nigeria Limited is the data controller responsible for your personal data. Our contact information is provided in Section 14 of this policy.

2. Information We Collect

2.1 Information You Provide Directly

A. Registration Information When you create an account, we collect:

• Full name
• Email address
• Phone number
• Password (encrypted)
• Account type (Seeker, Agent, Owner, Company)
• Date of birth (if required)

B. Profile Information You may choose to provide:

• Profile photo
• Bio/description
• Professional credentials
• Years of experience
• Areas of operation
• Specializations
• Languages spoken
• Social media links

C. Verification Documents For verified accounts, we collect:

• Government-issued identification (National ID, Driver’s License, International Passport)
• Professional licenses (Real Estate Practitioner License)
• Corporate documents (CAC registration, Tax Identification Number)
• Proof of address
• Proof of property ownership
• Other verification documents as required

D. Property Listings When you post a property listing, we collect:

• Property details (type, size, features, price)
• Property location and address
• Property description
• Photos and videos
• Property documents (optional: survey plans, C of O, etc.)

E. Communications We collect information from your communications on the Platform:

• Messages between Users
• Customer support inquiries
• Feedback and surveys
• Reviews and ratings

F. Payment Information For subscription services, we collect:

• Billing name and address
• Payment method information (processed by third-party payment processors)
• Transaction history
• Subscription details

G. Property Requests When you submit a property request, we collect:

• Desired property specifications
• Budget range
• Preferred locations
• Move-in date
• Special requirements

2.2 Information Collected Automatically

A. Usage Data We automatically collect:

• Pages visited and features used
• Time spent on pages
• Click patterns and navigation paths
• Search queries
• Filters and preferences used
• Date and time of access

B. Device Information We collect information about your device:

• Device type (mobile, tablet, desktop)
• Operating system and version
• Browser type and version
• Screen resolution
• Device identifiers
• Mobile network information

C. Location Data We may collect:

• IP address-based location
• GPS location (with your permission on mobile devices)
• Location information you provide in searches or listings

D. Cookies and Tracking Technologies We use cookies, web beacons, and similar technologies to:

• Remember your preferences
• Authenticate your account
• Analyze Platform usage
• Deliver personalized content
• Measure advertising effectiveness

See Section 10 for detailed information about cookies.

2.3 Information from Third Parties

A. Social Media If you link your social media accounts or use social login:

• Profile information from the social media platform
• Friends or connections (if you grant permission)

B. Payment Processors We receive transaction confirmation and payment status from our payment service providers.

C. Verification Services We may use third-party services to verify:

• Identity documents
• Professional credentials
• Business registrations

D. Analytics Providers We use third-party analytics services that may collect information about your use of the Platform.

2.4 Information from Other Users

We may receive information about you from other Users:

• When they mention you in messages or reviews
• When they report concerns about you
• When they identify you in photos

3. How We Use Your Information

3.1 To Provide and Improve the Platform

We use your information to:

• Create and manage your account
• Facilitate connections between Users
• Display property listings and requests
• Process search queries
• Enable messaging between Users
• Schedule and manage inspections
• Process subscription payments
• Provide customer support
• Send transactional communications
• Improve Platform functionality
• Develop new features
• Conduct research and analytics

3.2 For Verification and Safety

We use your information to:

• Verify your identity and credentials
• Prevent fraud and abuse
• Detect and prevent security threats
• Enforce our Terms of Service
• Investigate violations and complaints
• Maintain Platform integrity
• Protect our rights and property

3.3 For Communication

We use your information to:

• Send account notifications
• Provide inspection reminders
• Notify you of new messages or offers
• Send subscription-related communications
• Respond to your inquiries
• Request feedback
• Send Platform updates
• Communicate about policy changes

3.4 For Marketing (With Your Consent)

We may use your information to:

• Send promotional emails about new features
• Recommend relevant properties
• Suggest matched property requests
• Send newsletters and market insights
• Deliver personalized advertisements
• Conduct surveys and market research

You can opt out of marketing communications at any time.

3.5 For Legal Compliance

We may use your information to:

• Comply with legal obligations
• Respond to legal requests and processes
• Enforce our legal rights
• Protect against legal liability
• Resolve disputes

3.6 With Your Consent

We may use your information for other purposes with your explicit consent.

4. How We Share Your Information

4.1 Public Information

The following information is publicly visible on the Platform:

• Your profile information (name, photo, bio)
• Verification status badge
• Property listings you post
• Reviews and ratings you receive
• Public messages and comments

4.2 With Other Users

We share information with other Users as necessary for the Platform to function:

• Your contact information (when you interact with them)
• Your property listings and details
• Your property requests (with agents/owners)
• Messages you send
• Your profile information when relevant

4.3 Service Providers

We share information with third-party service providers who perform services on our behalf:

• Payment processors (for subscription payments)
• Cloud hosting providers
• Email service providers
• SMS notification services
• Analytics services
• Customer support platforms
• Verification services
• Security and fraud prevention services

These providers are bound by confidentiality obligations and may only use your information to provide services to