You’re trying to send an offer or list a property, but the platform won’t let you. This is almost always due to account-type permissions or subscription plan quotas.

“Can’t Respond to Requests (Send Offers)”

• You are on a Free Plan: This is the most common reason. Vendors on the Free Plan cannot send offers. This feature is exclusive to paid subscription plans (Standard, Premium).

  • Solution: Upgrade your plan to Standard or Premium via Settings > Packages and Plans.

• You Have Exhausted Your Monthly Offer Quota: Each paid plan has a limit on offers per month (e.g., Standard: 15). Check your dashboard analytics; it will show your usage (e.g., “Offers Sent: 15/15”).

  • Solution: Wait for your next billing cycle for quotas to reset, or upgrade to a higher plan with a larger quota.

• The Specific Request is Closed: The request you’re viewing has already reached its 15-offer maximum and is closed to new offers.

  • Solution: Find another active request to respond to.

“Can’t Post Properties”

• You Have a Seeker/Individual Account: Only Vendor account types (Agent, Owner, Company) can list properties. If you need to list a property, you must create a separate vendor account with the correct type.

  • Solution: Register for a new account with the “Agent,” “Owner,” or “Company” type. You cannot change your account type from Seeker to Vendor.

• You Have Exceeded Your Active Listing Limit: Each plan has a limit on simultaneous “Available” listings (Free: 5, Standard: 15+, Premium: Unlimited). Check your “Property Listings” tab.

  • Solution: You must change the status of some listings to “Sold,” “Rented,” or “Draft,” or delete old listings to free up slots. Alternatively, upgrade your plan.

• Your Account is Under Review or Suspended: If you have violated policies, your account may be temporarily suspended, losing posting privileges.

  • Solution: Check your email and in-app notifications for any communication from the Trust & Safety team regarding your account status.

Always verify your account type, current subscription plan, and usage quotas in your dashboard settings to diagnose these permission issues.