{"id":73,"date":"2026-01-05T09:08:21","date_gmt":"2026-01-05T09:08:21","guid":{"rendered":"https:\/\/properti.ng\/resources\/?page_id=73"},"modified":"2026-01-12T01:01:32","modified_gmt":"2026-01-12T01:01:32","slug":"support-contact","status":"publish","type":"page","link":"https:\/\/properti.ng\/resources\/support-contact\/","title":{"rendered":"Support &#038; Contact"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row unlock_row_content=&#8221;yes&#8221; row_height_percent=&#8221;60&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;2&#8243; top_padding=&#8221;4&#8243; bottom_padding=&#8221;4&#8243; back_color=&#8221;accent&#8221; parallax=&#8221;yes&#8221; overlay_color=&#8221;color-xsdn&#8221; overlay_alpha=&#8221;80&#8243; gutter_size=&#8221;100&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; bottom_divider=&#8221;step&#8221; content_parallax=&#8221;0&#8243; style=&#8221;inherited&#8221; css=&#8221;.vc_custom_1767632917590{border-top-width: 0px !important;}&#8221; el_class=&#8221;homepage-search&#8221; uncode_shortcode_id=&#8221;128545&#8243; back_color_type=&#8221;uncode-palette&#8221; overlay_color_type=&#8221;uncode-palette&#8221;][vc_column column_width_use_pixel=&#8221;yes&#8221; position_vertical=&#8221;middle&#8221; align_horizontal=&#8221;align_center&#8221; gutter_size=&#8221;2&#8243; overlay_alpha=&#8221;100&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; zoom_width=&#8221;0&#8243; zoom_height=&#8221;0&#8243; width=&#8221;1\/1&#8243; column_width_pixel=&#8221;900&#8243; uncode_shortcode_id=&#8221;160941&#8243;][vc_empty_space empty_h=&#8221;3&#8243; desktop_visibility=&#8221;yes&#8221;][vc_column_text text_lead=&#8221;small&#8221; uncode_shortcode_id=&#8221;885186&#8243;]SUPPORT &amp; CONTACT[\/vc_column_text][vc_custom_heading heading_semantic=&#8221;h1&#8243; text_size=&#8221;h1&#8243; text_weight=&#8221;700&#8243; sub_lead=&#8221;yes&#8221; sub_reduced=&#8221;yes&#8221; text_align=&#8221;text-center&#8221; uncode_shortcode_id=&#8221;113013&#8243; el_class=&#8221;reduce-top-space&#8221;]Need help, want to report an issue, or have a question about Properti Nigeria?[\/vc_custom_heading][vc_column_text text_lead=&#8221;yes&#8221; uncode_shortcode_id=&#8221;143991&#8243;]<strong data-start=\"520\" data-end=\"563\">For human assistance:<\/strong>\u00a0from reporting properties or vendors, to account issues, billing questions, inspections, or general enquiries.[\/vc_column_text][vc_empty_space empty_h=&#8221;3&#8243; desktop_visibility=&#8221;yes&#8221;][\/vc_column][\/vc_row][vc_row unlock_row_content=&#8221;yes&#8221; row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;2&#8243; top_padding=&#8221;5&#8243; bottom_padding=&#8221;0&#8243; back_color=&#8221;color-lxmt&#8221; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;2&#8243; column_width_use_pixel=&#8221;yes&#8221; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; content_parallax=&#8221;0&#8243; uncode_shortcode_id=&#8221;165093&#8243; column_width_pixel=&#8221;1500&#8243; back_color_type=&#8221;uncode-palette&#8221;][vc_column column_width_percent=&#8221;100&#8243; position_vertical=&#8221;justify&#8221; gutter_size=&#8221;4&#8243; override_padding=&#8221;yes&#8221; column_padding=&#8221;3&#8243; style=&#8221;dark&#8221; back_color=&#8221;color-jevc&#8221; overlay_alpha=&#8221;50&#8243; radius=&#8221;lg&#8221; preserve_border=&#8221;yes&#8221; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;3&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/3&#8243; uncode_shortcode_id=&#8221;976650&#8243; back_color_type=&#8221;uncode-palette&#8221;][vc_row_inner limit_content=&#8221;&#8221;][vc_column_inner column_width_percent=&#8221;100&#8243; gutter_size=&#8221;2&#8243; style=&#8221;dark&#8221; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/1&#8243; uncode_shortcode_id=&#8221;380915&#8243;][vc_icon icon=&#8221;fa fa-star-o&#8221; icon_color=&#8221;accent&#8221; size=&#8221;fa-3x&#8221; uncode_shortcode_id=&#8221;133956&#8243; icon_color_type=&#8221;uncode-palette&#8221;][\/vc_icon][vc_custom_heading heading_semantic=&#8221;h4&#8243; text_size=&#8221;h4&#8243; uncode_shortcode_id=&#8221;141117&#8243;]Report a Property or Vendor[\/vc_custom_heading][vc_column_text text_lead=&#8221;small&#8221; uncode_shortcode_id=&#8221;118489&#8243;]Use this form to report a property listing or vendor that appears misleading, unavailable, fraudulent, or in violation of Properti\u2019s platform rules. All reports are carefully reviewed by our Trust &amp; Safety team, and appropriate action will be taken based on the severity of the issue and our findings, which may include listing removal, account suspension, or permanent removal from the platform.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_button border_width=&#8221;0&#8243; uncode_shortcode_id=&#8221;128927&#8243; el_class=&#8221;report-vendor-property&#8221;]Report an Issue[\/vc_button][\/vc_column][vc_column column_width_percent=&#8221;100&#8243; position_vertical=&#8221;justify&#8221; gutter_size=&#8221;4&#8243; override_padding=&#8221;yes&#8221; column_padding=&#8221;3&#8243; style=&#8221;dark&#8221; back_color=&#8221;color-jevc&#8221; overlay_alpha=&#8221;50&#8243; radius=&#8221;lg&#8221; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;3&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/3&#8243; uncode_shortcode_id=&#8221;152336&#8243; back_color_type=&#8221;uncode-palette&#8221;][vc_row_inner limit_content=&#8221;&#8221;][vc_column_inner column_width_percent=&#8221;100&#8243; gutter_size=&#8221;2&#8243; style=&#8221;dark&#8221; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/1&#8243; uncode_shortcode_id=&#8221;380915&#8243;][vc_icon icon=&#8221;fa fa-star-o&#8221; icon_color=&#8221;accent&#8221; size=&#8221;fa-3x&#8221; uncode_shortcode_id=&#8221;133956&#8243; icon_color_type=&#8221;uncode-palette&#8221;][\/vc_icon][vc_custom_heading heading_semantic=&#8221;h4&#8243; text_size=&#8221;h4&#8243; uncode_shortcode_id=&#8221;213075&#8243;]Account &amp; Verification Support[\/vc_custom_heading][vc_column_text text_lead=&#8221;small&#8221; uncode_shortcode_id=&#8221;428355&#8243;]This form is for issues related to your Properti account, profile, or verification status. Whether you are experiencing delays with identity or company verification, restrictions on your account, or need to appeal a suspension, our support team will review your request and assist you as quickly as possible once sufficient information is provided.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_button border_width=&#8221;0&#8243; uncode_shortcode_id=&#8221;150121&#8243; el_class=&#8221;account-verification-support&#8221;]Report an Issue[\/vc_button][\/vc_column][vc_column column_width_percent=&#8221;100&#8243; position_vertical=&#8221;justify&#8221; gutter_size=&#8221;4&#8243; override_padding=&#8221;yes&#8221; column_padding=&#8221;3&#8243; style=&#8221;dark&#8221; back_color=&#8221;color-jevc&#8221; overlay_alpha=&#8221;50&#8243; radius=&#8221;lg&#8221; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;3&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/3&#8243; uncode_shortcode_id=&#8221;115664&#8243; back_color_type=&#8221;uncode-palette&#8221;][vc_row_inner limit_content=&#8221;&#8221;][vc_column_inner column_width_percent=&#8221;100&#8243; gutter_size=&#8221;2&#8243; style=&#8221;dark&#8221; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/1&#8243; uncode_shortcode_id=&#8221;380915&#8243;][vc_icon icon=&#8221;fa fa-star-o&#8221; icon_color=&#8221;accent&#8221; size=&#8221;fa-3x&#8221; uncode_shortcode_id=&#8221;133956&#8243; icon_color_type=&#8221;uncode-palette&#8221;][\/vc_icon][vc_custom_heading heading_semantic=&#8221;h4&#8243; text_size=&#8221;h4&#8243; uncode_shortcode_id=&#8221;102197&#8243;]Subscription &amp; Billing Support[\/vc_custom_heading][vc_column_text text_lead=&#8221;small&#8221; uncode_shortcode_id=&#8221;127718&#8243;]Use this form if you have questions or issues related to your subscription plan, billing, payments, or feature access. This includes problems with plan upgrades or downgrades, features not reflecting on your account, quota limitations, or refund enquiries. Our billing team will review your request and respond within the stated timeframe.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_button border_width=&#8221;0&#8243; uncode_shortcode_id=&#8221;282415&#8243; el_class=&#8221;subscription-billing-support&#8221;]Report an Issue[\/vc_button][\/vc_column][\/vc_row][vc_row unlock_row_content=&#8221;yes&#8221; row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;2&#8243; top_padding=&#8221;2&#8243; bottom_padding=&#8221;5&#8243; back_color=&#8221;color-lxmt&#8221; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;2&#8243; column_width_use_pixel=&#8221;yes&#8221; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; content_parallax=&#8221;0&#8243; uncode_shortcode_id=&#8221;714143&#8243; column_width_pixel=&#8221;1500&#8243; back_color_type=&#8221;uncode-palette&#8221;][vc_column column_width_percent=&#8221;100&#8243; position_vertical=&#8221;justify&#8221; gutter_size=&#8221;4&#8243; override_padding=&#8221;yes&#8221; column_padding=&#8221;3&#8243; style=&#8221;dark&#8221; back_color=&#8221;color-jevc&#8221; overlay_alpha=&#8221;50&#8243; radius=&#8221;lg&#8221; preserve_border=&#8221;yes&#8221; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;3&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/3&#8243; uncode_shortcode_id=&#8221;154563&#8243; back_color_type=&#8221;uncode-palette&#8221;][vc_row_inner limit_content=&#8221;&#8221;][vc_column_inner column_width_percent=&#8221;100&#8243; gutter_size=&#8221;2&#8243; style=&#8221;dark&#8221; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/1&#8243; uncode_shortcode_id=&#8221;380915&#8243;][vc_icon icon=&#8221;fa fa-star-o&#8221; icon_color=&#8221;accent&#8221; size=&#8221;fa-3x&#8221; uncode_shortcode_id=&#8221;133956&#8243; icon_color_type=&#8221;uncode-palette&#8221;][\/vc_icon][vc_custom_heading heading_semantic=&#8221;h4&#8243; text_size=&#8221;h4&#8243; uncode_shortcode_id=&#8221;192367&#8243;]Inspection &amp; Booking Issues[\/vc_custom_heading][vc_column_text text_lead=&#8221;small&#8221; uncode_shortcode_id=&#8221;107936&#8243;]This form is for resolving problems related to property inspections booked through Properti. If an inspection was not confirmed, declined, missed, or scheduled incorrectly, please provide the relevant details so we can review the situation and take appropriate action where necessary.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_button border_width=&#8221;0&#8243; uncode_shortcode_id=&#8221;670182&#8243; el_class=&#8221;inspection-booking-issues&#8221;]Report an Issue[\/vc_button][\/vc_column][vc_column column_width_percent=&#8221;100&#8243; position_vertical=&#8221;justify&#8221; gutter_size=&#8221;4&#8243; override_padding=&#8221;yes&#8221; column_padding=&#8221;3&#8243; style=&#8221;dark&#8221; back_color=&#8221;color-jevc&#8221; overlay_alpha=&#8221;50&#8243; radius=&#8221;lg&#8221; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;3&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/3&#8243; uncode_shortcode_id=&#8221;128501&#8243; back_color_type=&#8221;uncode-palette&#8221;][vc_row_inner limit_content=&#8221;&#8221;][vc_column_inner column_width_percent=&#8221;100&#8243; gutter_size=&#8221;2&#8243; style=&#8221;dark&#8221; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/1&#8243; uncode_shortcode_id=&#8221;380915&#8243;][vc_icon icon=&#8221;fa fa-star-o&#8221; icon_color=&#8221;accent&#8221; size=&#8221;fa-3x&#8221; uncode_shortcode_id=&#8221;133956&#8243; icon_color_type=&#8221;uncode-palette&#8221;][\/vc_icon][vc_custom_heading heading_semantic=&#8221;h4&#8243; text_size=&#8221;h4&#8243; uncode_shortcode_id=&#8221;170374&#8243;]Technical Issues &amp; Bugs[\/vc_custom_heading][vc_column_text text_lead=&#8221;small&#8221; uncode_shortcode_id=&#8221;927260&#8243;]Use this form to report technical issues or unexpected behavior on the platform, such as pages not loading, form submission errors, dashboard issues, or notification problems. Providing clear details and screenshots where possible helps our technical team investigate and resolve issues more efficiently.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_button border_width=&#8221;0&#8243; uncode_shortcode_id=&#8221;682354&#8243; el_class=&#8221;technical-issues-bugs&#8221;]Report an Issue[\/vc_button][\/vc_column][vc_column column_width_percent=&#8221;100&#8243; position_vertical=&#8221;justify&#8221; gutter_size=&#8221;4&#8243; override_padding=&#8221;yes&#8221; column_padding=&#8221;3&#8243; style=&#8221;dark&#8221; back_color=&#8221;color-jevc&#8221; overlay_alpha=&#8221;50&#8243; radius=&#8221;lg&#8221; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;3&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/3&#8243; uncode_shortcode_id=&#8221;842659&#8243; back_color_type=&#8221;uncode-palette&#8221;][vc_row_inner limit_content=&#8221;&#8221;][vc_column_inner column_width_percent=&#8221;100&#8243; gutter_size=&#8221;2&#8243; style=&#8221;dark&#8221; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/1&#8243; uncode_shortcode_id=&#8221;380915&#8243;][vc_icon icon=&#8221;fa fa-star-o&#8221; icon_color=&#8221;accent&#8221; size=&#8221;fa-3x&#8221; uncode_shortcode_id=&#8221;133956&#8243; icon_color_type=&#8221;uncode-palette&#8221;][\/vc_icon][vc_custom_heading heading_semantic=&#8221;h4&#8243; text_size=&#8221;h4&#8243; uncode_shortcode_id=&#8221;117087&#8243;]General Enquiries &amp; Partnerships[\/vc_custom_heading][vc_column_text text_lead=&#8221;small&#8221; uncode_shortcode_id=&#8221;154034&#8243;]This form is for general questions, feedback, business enquiries, partnerships, media requests, or suggestions related to Properti Nigeria. If your message does not fall under any specific support category, you can use this form to reach the appropriate team.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_button border_width=&#8221;0&#8243; uncode_shortcode_id=&#8221;926984&#8243; el_class=&#8221;general-enquiries-partnerships&#8221;]Contact Us[\/vc_button][\/vc_column][\/vc_row][vc_row unlock_row_content=&#8221;yes&#8221; row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;2&#8243; top_padding=&#8221;2&#8243; bottom_padding=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; content_parallax=&#8221;0&#8243; uncode_shortcode_id=&#8221;130701&#8243;][vc_column column_width_percent=&#8221;100&#8243; position_vertical=&#8221;middle&#8221; align_horizontal=&#8221;align_center&#8221; gutter_size=&#8221;3&#8243; override_padding=&#8221;yes&#8221; column_padding=&#8221;3&#8243; style=&#8221;dark&#8221; back_color=&#8221;color-jevc&#8221; back_image=&#8221;353&#8243; parallax=&#8221;yes&#8221; overlay_color=&#8221;color-jevc&#8221; overlay_alpha=&#8221;64&#8243; radius=&#8221;lg&#8221; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/1&#8243; uncode_shortcode_id=&#8221;111278&#8243; back_color_type=&#8221;uncode-palette&#8221; overlay_color_type=&#8221;uncode-palette&#8221;][vc_empty_space empty_h=&#8221;2&#8243;][vc_custom_heading heading_semantic=&#8221;h3&#8243; text_size=&#8221;h4&#8243; text_weight=&#8221;300&#8243; uncode_shortcode_id=&#8221;133618&#8243;]Properti Nigeria is committed to transparency, fairness, and quality in real estate discovery and transactions. Our Resources hub is part of that commitment, giving you clarity, protection, and confidence at every step.[\/vc_custom_heading][vc_empty_space empty_h=&#8221;2&#8243;][vc_separator sep_color=&#8221;color-uydo&#8221; uncode_shortcode_id=&#8221;462334&#8243; sep_color_type=&#8221;uncode-palette&#8221; el_width=&#8221;100%&#8221; el_height=&#8221;1px&#8221; el_class=&#8221;reduce-top-space&#8221;][vc_row_inner row_inner_height_percent=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;4&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243;][vc_column_inner column_width_percent=&#8221;100&#8243; align_horizontal=&#8221;align_center&#8221; gutter_size=&#8221;3&#8243; style=&#8221;dark&#8221; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;3&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/4&#8243; uncode_shortcode_id=&#8221;366038&#8243;][vc_icon icon=&#8221;fa fa-map-marker2&#8243; icon_color=&#8221;accent&#8221; size=&#8221;fa-2x&#8221; heading_semantic=&#8221;p&#8221; text_size=&#8221;&#8221; text_weight=&#8221;500&#8243; text_lead=&#8221;yes&#8221; title=&#8221;Address&#8221; uncode_shortcode_id=&#8221;165260&#8243; icon_color_type=&#8221;uncode-palette&#8221;]34 MKO Abiola Way, adjacent Anfani Road, Ibadan 200273, Oyo[\/vc_icon][\/vc_column_inner][vc_column_inner column_width_percent=&#8221;100&#8243; align_horizontal=&#8221;align_center&#8221; gutter_size=&#8221;3&#8243; style=&#8221;dark&#8221; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;3&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/4&#8243; uncode_shortcode_id=&#8221;175955&#8243;][vc_icon icon=&#8221;fa fa-envelope3&#8243; icon_color=&#8221;accent&#8221; size=&#8221;fa-2x&#8221; heading_semantic=&#8221;p&#8221; text_size=&#8221;&#8221; text_weight=&#8221;500&#8243; text_lead=&#8221;yes&#8221; 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